Addiction Treatment Centre – Metamorphosis
Admissions 1-705-429-3870

Privacy Policy

Privacy Policy

Effective Date: March 29, 2025

Last Updated: June 1, 2025

Welcome to the Metamorphosis Centre for Change (“we”, “our”, “us”). We are committed to protecting your privacy and the confidentiality of your personal and health information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit our website https://www.metamorphosiscentre.com (the “Site”) or receive services from us.

Our Legal Duties Under PIPEDA

The Metamorphosis Centre is legally required under the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial health laws to:

  • Maintain the confidentiality and privacy of your Protected Health Information (PHI);

  • Provide this notice outlining our privacy practices;

  • Promptly notify you of any breach posing a real risk of significant harm; and

  • Abide by the terms of this privacy policy.

How We Fulfill These Legal Obligations

  • Administrative Safeguards: Appointing a Privacy Officer, training staff, enforcing confidentiality, and conducting privacy audits.

  • Technical Safeguards: Encryption, secure servers, password protection, and access logs.

  • Physical Safeguards: Locked filing systems, access-controlled environments, and secure shredding of documents.

1. Information We Collect

a. Personal Information

When you contact us, book an appointment, or sign up for communications, we may collect:

  • Name

  • Email address

  • Phone number

  • Service preferences

  • Medical history or health-related information relevant to treatment

b. Automatically Collected Information

Our website may collect non-identifiable data such as:

  • IP address

  • Browser and device details

  • Pages visited

  • Date and time of access

  • Referring websites

  • General geographic location

2. Uses and Disclosures of Your Information

With Your Consent

We will collect, use, and disclose your PHI only with your explicit written or verbal consent for:

  • Providing you with healthcare services

  • Coordinating care with other providers

  • Billing or payments (if applicable)

  • Administrative healthcare operations

  • Communicating with you about appointments or services

Permitted Disclosures Without Consent (PIPEDA-Compliant)

We may disclose your PHI without consent in the following specific circumstances:

  • Medical Emergencies: If you are in a medical emergency and unable to consent, we may share essential PHI with emergency personnel to ensure you receive appropriate care.

  • Imminent Threats: If there is a serious, immediate risk of harm to you or others, we may disclose PHI to law enforcement or health professionals to prevent or reduce the threat.

  • Legal Requirements: We may disclose PHI if required by law (e.g., court orders, subpoenas, or child protection legislation). We will attempt to notify you unless prohibited by law.

  • Regulatory and Audit Purposes: Information may be disclosed to regulatory bodies or auditors for inspections or investigations.

We always follow the “minimum necessary” standard when disclosing your PHI.

3. Cookies and Tracking Technologies

We use cookies to:

  • Analyze website traffic and user behavior

  • Customize your experience

  • Remember preferences

  • Improve our website

You may disable cookies in your browser settings; however, it may affect website functionality.

4. Your Rights Regarding Your Protected Health Information (PHI)

Under PIPEDA, you have the following rights:

1. Right to Access and Copy

  • You may request access to the PHI we hold.

  • To exercise: Send a written request to our Privacy Officer.

  • Timeline: We will respond within 30 days.

  • Fees: A reasonable copying fee may apply.

2. Right to Request Correction

  • You may request corrections to inaccurate or incomplete PHI.

  • To exercise: Submit a written request detailing the correction.

  • If we disagree, we will annotate the record with your request.

3. Right to Withdraw Consent

  • You may withdraw consent for future use or disclosure of your PHI.

  • To exercise: Submit a written notice to the Privacy Officer.

  • Limitations: This may affect the provision of ongoing services.

4. Right to Information

You have the right to:

  • Know how your information is used

  • Request an accounting of non-consensual disclosures

  • Understand your privacy rights and our safeguards

5. Right to Complain

Internal Complaints

  • Submit a written complaint to our Privacy Officer.

  • We will investigate and respond within 30 days.

External Complaints

If unresolved, you may contact:

Office of the Privacy Commissioner of Canada

Website: www.priv.gc.ca

Phone: 1-800-282-1376

Address: 30 Victoria Street, Gatineau, Quebec K1A 1H3

5. Safeguards

We use a layered approach to protect your PHI:

  • Physical: Locked file storage and restricted facility access

  • Technical: Encryption, secure backups, firewall protection

  • Administrative: Staff training, confidentiality agreements, role-based access control

6. Children’s Privacy

We do not knowingly collect or process PHI from children under the age of 13 without parental or guardian consent.

7. External Links

This website may contain links to third-party websites. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

8. Changes to This Policy

We may update this policy periodically. The updated version will be posted on this page with a new “Last Updated” date. Continued use of our site or services indicates your agreement to the changes.

9. Contact Us: Privacy Inquiries and Concerns

If you have questions about this policy or wish to exercise your rights under PIPEDA, please contact our Privacy Officer:

Frank , Privacy Officer

Metamorphosis Centre for Change

Email: fr***@*****************re.ca

Phone: 1-705-429-3870

Mailing Address: 135 32nd St NWasaga Beach, ON L9Z 2C4, Canada


We will acknowledge your inquiry within 2 business days and take prompt action to address your request or concern.
Metamorphosis Centre for Change
4.9
Based on 88 reviews
powered by Google
Rick Smith
04:28 03 Apr 25
I don’t even where to start… from the first day walking through those doors in tears, as a severely depressed and emotionally/mentally broken person. I was very skeptical and couldn’t bring myself to think I could change or “get better”… Committing to the Metamorphosis program literally saved my life as I was in my darkest times and felt like I was about to give up and let the darkness take my life. Within my 30 days, I obtained new life skills, tools to use to better myself, made incredible new friends, and got back on a healthier track, diet and fitness wise. ALL of the onsite counsellors are beyond amazing at what they do. Really getting to know everyone and understand our own personal struggles to help with coping skills and overcoming any challenge we wanted to overcome. I feel blessed and forever grateful to have had an amazing self transformation thanks to everyone that guided and helped me with my journey. Frank & Chris.. I can’t thank you enough for creating the most amazing place for someone to feel so safe and cared for while in transition for a better life. Metamorphosis will forever be a part of me!
Ali Saberian
23:42 20 Jan 25
I cannot stress enough how amazing this center is.Frank and Chris are incredible at what they do and how they treat people. The counselors such as Vicky,Sara,Jeff,Troy,Jenn,Rick,Punkty, gary and have helped me drastically. The support works Dayna,Gina,Julie,Joe,Pam and Gary are also very kind and amazing people. The overnight staff are also very kind. I cannot stress enough how good the nursing staff such as Kelly, Emily,Katie,and Tammy have also helped me so much. The executive secretary Carrie is very organized and is amazing at her job. When I came into this place I was a broken person and I look at myself now I'm still not a 100 percent but I'm definitely alot better than I was. I owe that not only to myself and family but also to metamorphosis center for change. If I could give this place 6 stars I honestly would. Also shout out to the kitchen staff I did not have one bad meal in my 45 day stay.
Ariane Lariviere
14:32 25 Nov 24
I can't say enough good things about my time at metamorphosis! It truly was transformative. I came in for the 2 week in-person and 2-week virtual program and ended up staying for a month in-person and I couldn't be happier with my decision! Everybody who works there is passionate, knowledgeable and most importantly, caring of all those who stay there. I truly felt safe from the moment I walked in to the moment I left. All of the counsellors are amazing but I do need to give a BIG shout out to Rick - don't let his gruff demeanour throw you off, that man has a heart of gold and did more for me in 1 month than years of therapy did. My biggest advice for those considering staying at the centre is do the work, dig deep knowing that you're supported and you'll be come out on the other side stronger than ever.The food there is great - the chefs are wonderful and caring! You won't starve while you're there. The days are generally busy but you'll find some downtime thrown in too which is really good in terms of setting you up for success when you leave. There are plenty of activities to do while you're there from yoga - taichi - gym, arts, etc. They do really tailor the treatment to your needs, something I truly appreciated! Finally, the amount of 1 on 1 support you get is amazing - counsellors, therapists, doctors and psychiatrists! The nurses are also wonderful and very attentive to your needs.I could keep going but I'll just end by saying that my only regret was not going sooner (though I think I went just when I needed to).
Kristen McTavish
13:09 07 Oct 24
I recently graduated the 30day program at metamorphosis and all I can say is my life has completely changed. I walked through that side door a broken, defeated version of myself feeling like the biggest loser in life. Full of shame, with no self- worth or self- respect. I left with my head held high, loving my life and who I am. The authentic me had emerged. I was willing to listen, willing to do the work, I focused on myself, dug deep and used the tools provided. Rick my primary counselor helped me along my journey. Through his experience and vulnerability I shared my experiences and finally allowed myself to be vulnerable. Rick taught me the word perservance. Although it was me who did the work if it wasn't for Rick and his ability to make me feel safe, capable, worthy and deserving I wouldn't be where I am today. I can not begin to thank everyone at Metamorphosis. Each and every person there has touched my life in one way or another. From doing my mirror work ( thank you Jenn) to sharing mom stuff (thank you Sarah) to learning how to ground myself when I'm struggling with emotions (thank you Troy) to letting me process aloud at the desk and just listening (thank you Jeff) to allowing my inner child to flourish (thank you Vicky) you have all touched my heart in some way. I would also like to thank the night staff, the nursing staff, the support workers, the cooks and the house keepers and anyone else I have left out. I'm so grateful to have had this experience with all of you. I miss you all so much already. But it's not goodbye it's see you later.To whomever may be reading this and is looking for help... if I could offer you one piece of advice..... you deserve a chance to find the authentic version of you, so don't wait any longer. You are braver then you think ❤️
Caits
16:27 10 Sep 24
First off, I'd like to thank Frank & Chris for starting such a wonderful place to help those in need. I stayed a month at Meta after many, many years of physical abuse, and a debilitating car accident that just pushed me over the edge. The facilities are clean, the food is amazing, the nurses are all wonderful (shout out to Tam Tam the night nurse, and Sedonia, you ladies made me feel so welcome!). They give each patient 2 councilors, a primary and a secondary. My primary was Vicky. She may seem a little rough around the edges, but that woman has a heart of gold. She was and still to this day, is there whenever I need her. Just a phone call away. Jeff, my secondary, is the easiest person I've ever spoken to. I told him my entire life's story, which I had never shared in full with ANYONE, let alone some guy I'd just met. He is one in a million, and anyone who gets either of them should count themselves lucky. You are also given a doctor, psychiatrist, and psychotherapist. They match you with who they think you will vibe with the most. All 3 of mine were dead on. If you do happen to get someone you don't click with, just ask, and you will be assigned a new one. The centre tailors the program to each person's individual needs. They cover everything, mentally, spiritually, and body. 2 nights a week, they do NA or AA. These are not mandatory for those who do not vibe with the whole God thing, so they have a separate class run by usually Jeff, which is based on your own spiritual beliefs. This place is like no other rehabilitation center I've ever heard of or encountered. They actually care about YOU as an individual, as opposed to their success rates (which is why I beleive their success rate is SO HIGH) I'd like to add a few special mentions to councilors who were not mine, but still helped me in ways I will never forget. Rick, the lead councilor, is an amazing, no bullshit type of guy, and I think we need more people like him in this world. Troy, even though he was off sick for a week and a half while I was there, ran some of the best groups ever and helped me with some paperwork I didn't quite understand. Sarah is just an angel, always there with a smile on her face, willing to help you with anything you need. Gina, the new intern, is just amazing. She brought us to the beach countless times, and we had some wonderful chats. Jenn had some amazing classes as well, and I learned quite a bit from her. I now need to go purchase copper rods to read people's energy circles 😅 that class was so cool! There are a couple more who's names I can't think of off the top of my head, but I love you all, and thank you again, from the bottom of my heart! I would also like to thank Adam the maintenance guy for escorting us to Tim Hortons on our daily walks, and for the great conversations we always had, as well as Kerri at the front desk who greeted me with a smile every morning. Also, Teresinha in the kitchen, who was always praying for us, Kwan and Richard the chefs for the amazing food and conversation, and Joyce. And Elizabeth, I hope she's healing well from her injury. I miss her bumping the 2Pac at 8 a.m., lol. I will definitely be back as an alumni for the BBQ, not as a patient. I want to finish off by saying there is not a single person on staff who you can't relate to on some level. This makes it feel like home. Thank you again, Frank and Chris, for opening this amazing place. I am forever grateful to you for giving me my life back. 🦋❤️🦋
Judith Lee
17:50 29 Jul 24
Rick, and everyone else, needs a raise:)This place helped me turn my life around and helped me find my hope. I entered those doors so lost that all I knew is I needed somewhere that would help me find myself again. I am better than the version of myself that I thought my addiction took, and that's an insane thing to think of. I believe the universe took me there, it put me where I needed to be with exactly who I needed to be with, staff and clients alike. If you become a client of Rick's, he has a dress code of high socks and shorts. ;)Thank you so much for giving me everything I have and need to tackle this thing called life!! I'm winning now, no one can break me but me. I can conquer the world thanks to those who brought me to life again♡I love all of you, miss all of you and I hope whomever reads this when they need it finds this helpful!Judith♡♡
Danielle Hessel
23:51 28 Jul 24
This facility 100% changed my life for the better! I am forever indebted to the amazing staff for their care and compassion while helping me deal with some very difficult issues. Thank you all for your guidance and friendship! Big hugs 💗
Martha McNabb
17:38 20 Jun 24
There are not enough words to describe how life changing my stay at metamorphosis was.. I found me finally after years of searching in all the wrong places. I was and am loved there by all staff, food was made to fuel the soul and the counsellors are immaculate. I could not have asked for better help to make every day now a blessing. I especially thank Rick and Sarah for helping me see that the version of myself they first met was only a version. They helped me save myself from past scars that still affected my day to day life. I found my people and learned to trust because of these two individuals. Rick is like a father to me now and Sarah always reminds me how special I am anytime I see or hear from her :).Chris and Frank accommodated my needs whenever I was struggling and always praised me for my improvements.Troy, Jeff, Vicky and Jenn helped me whenever I asked and were there anytime I needed someone. My new found family, you really are angels. Thank you so so so much Meta for being my safe place through all these rough years.
Sara Seymour
21:52 26 May 24
I want to acknowledge Andrea Robillard as amazing Interventionist who placed a loved one at this location. Our experience with this facility was exceptional. They were loving and supportive of our loved one from the moment of arrival. Frank the owner was patient And understanding of the apprehension and resistance of our loved one. He was accommodating and supportive throughout the process which was very reassuring to our family. We felt as though our needs were heard and being met during a very emotional and distressing time.I want to shout out to Vicky who went over and above to support our loved one and made a genuine connection which will forever be appreciated. Vicky was instrumental in providing comfort and understanding to our loved one firstly and most importantly, than to our entire family. Vicky's knowledge, support, understanding and compassion made a very difficult experience manageable and affected change with everyone involved. You come to a treatment centre for change and we got it! We can't thank Vicky enough for her support and commitment to everyone involved! She made a huge difference in a short time, that is skill and someone in right line of work !!It is important to say that this centre truly gets the needs of their clients and will work uniquely with each situation. At a time when emotions and fear are so high, this is exactly the response people need. To be heard and understood and treated uniquely.Thank you Frank and Vicky, and everyone else for being there for us and making a huge change in a short time frame. We couldn't have asked for a better experience during such a scary time in our lives. Much much gratitude and appreciation for this centre and their sincere concern and commitment to each client that comes through their door ! I highly recommend this treatment team for anyone struggling with addiction. They know their stuff and are there for you 150 %!
Justin Plouffe
12:25 19 May 24
Strongly recommend I had a great experience to stay at this centre.The staff to the cooks are amazing ,they make you feel like your write at home ! This program made a huge impact on my addictions amd also with my marriage ,Thanks again !Frank ,Chris, and all the staff!!!👍
Kevin Janna
01:48 09 May 24
Stepping into The Metamorphosis Center for change in Wasaga Beach feels like entering a sanctuary of healing and renewal. From the moment you walk through the doors, you can sense the genuine care and dedication that the staff have for their clients. This is not just a job for them; it's a calling to make a positive difference in people's lives.What sets The Metamorphosis Center apart is their unique approach that stems from a place of true empathy and a genuine desire to help those struggling with addiction. The owners, whose passion for their work is palpable, go above and beyond to personally connect with each client, creating a warm and welcoming environment where individuals can feel safe and supported on their journey to recovery.The counselors at The Metamorphosis Center are truly exceptional. They possess a rare gift for understanding and are able to forge deep connections with everyone who walks through their doors. Their dedication to helping clients navigate the complexities of addiction is unwavering, and their unwavering support provides a solid foundation for healing and growth.For me, my time at The Metamorphosis Center was nothing short of transformative. Struggling with addiction, I felt like I had hit rock bottom, and I wasn't sure if I could ever find my way back. However, everything changed after spending 30 days at the center. The support, guidance, and encouragement I received from the counselors and staff helped me rediscover hope, strength, and a sense of purpose that I thought was lost forever.In particular, I must mention counselors Sara, Troy, Rick, Jeff, Vicky and Jenn whose compassion, insight, and dedication played a pivotal role in my recovery journey. Their ability to truly listen, understand, and support me through the toughest moments of my life was a beacon of light in my darkest days. I will be forever grateful for their guidance and unwavering belief in my ability to heal and thrive.The Metamorphosis Center is more than just a treatment facility; it is a place of profound transformation, healing, and hope. If you or someone you love is struggling with addiction, I wholeheartedly recommend reaching out to this remarkable center. Their commitment to their clients' well-being is unmatched, and their approach to healing is nothing short of life-changing.
Sean B
19:06 08 Mar 24
Metamorphosis changed my life the work and support they provide is unparalleled and everyone who works there truly loves and want you to love yourself for the beautiful person you are. I can’t say enough about my experience from walking through the doors on the first day feeling so broken and lost. All the tools and coping strategies I learned there plus all the hard work. Not only are the staff amazing but the environment and community with the others you meet there is like nothing I’ve ever experienced before. I feel so blessed to have found this place when I needed it most. Shout out to Rick who had me figured out from day one thank you for showing me the true person I am inside. The food was amazing! The kitchen staff are just awesome people. Thank you Frank and Chris for the life changing place you’ve created. I love all you guys! And thank you for everything!

Financing Available Starting At 0%

YES, i’M INTERESTED
addiction rehab Ontario

Have questions About getting The right Help you need?

Please Call for a Confidential Assessment

1-705-429-3870

Want us to call you?

Request A Callback

Want us to call you?

visit metamorphosis centre

View Location

135 32nd St N, Wasaga Beach, ON L9Z 2C4, Canada

Metamorphosis Centre for Change

Metamorphosis centre for change is a residential treatment facility specializing in helping those who have addiction issues. Whether its substances or behavioral. You will learn the skills required to successfully live a life without addiction.

Follow Us On:
© 2025 metamorphosiscentre.com. All Rights Reserved.

Request A Callback

Back